(4.5 / 5)1739+ Ratings

Steve Madden Reviews

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Overall Rating

4.5
5 Reviews
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About Steve Madden

Stevemadden.com is a renowned platform offering a wide range of products and services. The website showcases Men's & Women's Shoes, Clothing & Handbags, with a special section dedicated to their best sellers. The product range includes sandals, flats, sneakers, and heels, all designed to cater to different style preferences. The website also offers handbags that add a touch of style to any outfit.

In addition to products, Stevemadden.com provides several services to enhance the shopping experience. They have an SM PASS Program where members get exclusive offers, rewards, and even early access to new products. They also offer digital gift cards as an alternative to the perfect gift.

Furthermore, they have a unique platform called REBOOTED where customers can buy and sell pre-loved Steve Madden shoes, accessories, and apparel. The company markets its products under various brands including Steve Madden, Blondo, Dolce Vita, Betsey Johnson, GREATS, BB Dakota, Anne Klein, and Superga. They also have special distribution agreements in Asia, certain areas in Europe, the Middle East, South Africa, South America, and Central America.

The website also provides a Help Center and FAQ section to assist customers with their queries and concerns. They have a strong commitment to privacy and take reasonable steps towards protecting customer's privacy online and managing their information responsibly.

Please note that this information is based on the latest available data and may be subject to change.

Steve Madden Pros & Cons

Pros and Cons of SteveMadden.com

Pros

  • Product Variety: Offers a wide range of stylish footwear and accessories.
  • Sales and Discounts: Frequent promotions that can lead to significant savings on purchases.
  • Fast Delivery: Many customers report quick shipping times for their orders.

Cons

  • Customer Service Issues: Numerous complaints about unresponsive or rude customer service, making returns and exchanges difficult.
  • Quality Concerns: Reports of products falling apart shortly after purchase, leading to dissatisfaction among consumers.
  • High Prices: Considered expensive compared to similar brands, with some customers feeling the quality does not justify the cost.

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Steve Madden Customer Reviews (5)

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Lydia Brady
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Feb 12, 2023
Diana Baader
Diana Baader
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Feb 7, 2023
Joel Grant
Joel Grant
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Feb 7, 2023
Gríma Guðbrandsdóttir
Gríma Guðbrandsdóttir
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Feb 6, 2023
Villette Desforges
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Feb 5, 2023

Steve Madden Customer’s Q&A

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Steve Madden Features and Benefits

Here are some key features and benefits of shopping at Steve Madden:

  • Trendy and Accessible: Known for designing trendy shoes that are fashionable yet don't take life too seriously.
  • Wide Range of Products: Offers a diverse collection of footwear and accessories for men, women, and children.
  • Affordable Luxury: Provides high-quality products at affordable prices.
  • Global Presence: Products are sold in different department stores and in about 200+ stores across the globe.
  • Reselling Program: As part of their sustainability efforts, they have a reselling program for used shoes.
  • Financing Options: Available at their online store.
  • Free Shipping, Returns, and Exchanges: Makes shopping more convenient for customers.

These features make Steve Madden a popular choice for many shoppers. Enjoy shopping at Steve Madden!

Steve Madden Pricing

Pricing at Steve Madden varies depending on the specific products and collections. Here are some general details:

  • Free Shipping: Orders over $50 qualify for free shipping.
  • Sale Items: Find discounted prices on sale items, including shoes, accessories, handbags, and clothing.
  • New Arrivals: Prices for new arrivals can be found on the women's new arrivals page, with a 30-day return policy.
  • Deals: Check the current offers page for deals on various products, including shoes, clothing, and accessories.

For the most accurate and up-to-date pricing, it is recommended to visit the Steve Madden website directly.

Payment Method

Payment Methods Accepted

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
  • Digital Wallets: PayPal, Apple Pay, Shop Pay, and Cash App Pay.
  • Installment Options: AfterPay and Klarna are available for those preferring payment plans.

All payments are processed securely during checkout.

Steve Madden FAQs

FAQ

Steve Madden Return Policy?

Return Policy Overview

  • Eligible Items: Returns are accepted for UNWORN merchandise within 30 days of delivery.
  • Exclusions: Clearance items, masks, mask filters, earrings, and gift cards are final sale and cannot be returned or exchanged.
  • Refund Process: Refunds will be issued to the original method of payment. Shipping charges are non-refundable.

Return Methods

  • In-Store Returns: Returns can be made at participating Steve Madden retail stores in the USA (excluding Colorado, Utah, and Savannah, GA). Items must be unworn and in original packaging, along with the order number or email confirmation.

  • Mail Returns: To return by mail, visit the Returns Center to print a shipping label. A return fee of $6.95 per order applies. Returns must be shipped back within 7 days of obtaining the return label.

Important Notes

  • Ensure all items have original tags attached when returning handbags and accessories.
  • Do not send items back without obtaining a return authorization to avoid delays or returns to sender.
FAQ

How To Open A Steve Madden Account?

To open an account on Steve Madden, follow these steps:

  1. Visit the Steve Madden website.
  2. Click on the Account option located at the top right corner of the homepage.
  3. Click on Sign In or Join Now.
  4. If you're a new user, click on Join Us!.
  5. Fill in the required details such as your email and create a password.
  6. Click on Create Account.

Once the account is created, you can Sign In using your email and password. This account will allow you to checkout faster, track orders, review past orders, and request returns. Remember to keep your login details safe for future use. Enjoy shopping at Steve Madden!

FAQ

Steve Madden Alternatives

Here are the top 10 alternatives to Steve Madden:

  1. Aldo: Offers a mix of affordable luxury and urban chic, much like Steve Madden. Their trendy footwear often features contemporary design.
  2. DSW: A paradise for fashion-forward souls hunting for versatile accessories. Their selection is huge, offering lots of inclusive sizing.
  3. Zappos: Known for a user-friendly shopping experience and a range of styles that cover the high fashion look to street style.
  4. Skechers: If comfort meets style is your mantra, you'll dig Skechers. They offer ethical fashion choices and are strong in the day-to-night department.
  5. Nine West: Perfect for folks who adore signature style and seasonal trends. They offer plenty of statement pieces.
  6. Allsaints: Think artisan craftsmanship and edgy aesthetic. These guys nail the urban chic and high fashion look.
  7. Payless: Your go-to for affordable luxury. You can find some real boutique finds without draining your bank account.
  8. The Walking Company: Known for comfort and style, this brand offers a wide range of footwear options.
  9. The Frye Company: Offers high-quality, durable shoes that are both stylish and comfortable.
  10. Fyy Sports: Offers a variety of sports and casual wear, perfect for those who lead an active lifestyle.

These brands check all the boxes, from fashion-forward designs to trendy footwear and even vegan-friendly options. Each brand has its own unique style and target audience, so it's worth exploring different options to find the perfect fit.

FAQ

About Stevemadden.com Payment Method?

At SteveMadden.com, various payment methods are accepted for online purchases. These include Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay, Shop Pay, and Cash App Pay. Additionally, installment payment plan options such as AfterPay, Klarna, and Shop Pay Installments are available. These services allow customers to pay for their order with 4 equal payments made every 2 weeks, interest-free. However, it's important to note that Gift Cards and Store Credits cannot be used on SteveMadden.com or for phone orders. They may only be redeemed in Steve Madden Stores.

FAQ

About Stevemadden.com Prices and Cost?

Steve Madden offers a wide range of products including shoes, handbags, apparel, and accessories. The prices vary depending on the product and the collection. For instance, the Janice Platform Wedge Sandal is priced between $24.99 and $33.72, while the Theresa Ankle Strap Sandal ranges from $29.97 to $34.97. Other products like the Alisah Mary Jane Flat and Gaines Platform Sneaker are priced at $41.97 and $11.99 to $59.97 respectively. In addition to these, there are products like the Sophey Rhinestone Wedge Sandal and 2-Pack Rectangular Buckle Belts priced at $44.96 and $8.98 respectively. It's also worth noting that Steve Madden offers free shipping on orders above $50. Prices may vary based on sales and discounts available at the time of purchase. Please visit the official Steve Madden website for the most accurate and up-to-date information.

FAQ

Stevemadden.com Return Policy?

SteveMadden.com accepts returns of unworn merchandise within 30 days of delivery. This excludes clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment.

For returns, there are two options:

  1. Return or exchange in one of the retail stores: This is possible only in the USA excluding Colorado, Utah, and Savannah, GA locations. All handbags and accessories must have original tags attached. Shipping charges are not refundable. Returns will be refunded to the original method of payment or as store credit.
  2. Return via mail: You can print a shipping label and drop off your return at a FedEx location. There is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Returns must be shipped back within 7 days since the return label was issued.

As for the shipping policy, orders in the continental USA ship via FedEx ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee. Shipping within the continental USA is a flat fee of $8.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $18 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00 PM Eastern Time to ship out the same day (weekends and holidays are excluded). Most orders are shipped within 2 business days after they are placed. They do not offer shipping or delivery on Saturday, Sunday, or holidays. They cannot ship to P.O. Boxes. They ship everything via FedEx and need a street address for delivery.

FAQ

What are the best-selling products on Stevemadden.com?

The best-selling products on Stevemadden.com are a collection of Men's & Women's Shoes, Clothing & Handbags. For women, the top sellers include a variety of sandals, flats, sneakers, and heels. The handbags also add a touch of style to the outfit. For men, the best sellers include sneakers, dress shoes, casual shoes, boots, and loafers. The men's section offers a blend of comfort and style for all occasions. However, specific product names or models are not mentioned. If more detailed information is needed, it would be best to visit the website directly.

FAQ

What are Steve Madden's available shipping methods?

Steve Madden offers standard, two-day, and next-day shipping methods.
FAQ

How much does Steve Madden shipping cost?

Standard shipping costs $8.95, but it's free for preorders over $50, Two-day shipping costs $18 and Next-day shipping costs $30.
FAQ

What happens if my order includes Steve Madden's pre-order items that get cancelled?

If certain preorders are cancelled based on demand, you will receive a cancellation email.
FAQ

What is the return policy for Steve Madden merchandise?

Steve Madden accepts returns of unworn merchandise within 30 days of delivery.
FAQ

How long do I have to ship back returns to receive a refund from Steve Madden?

To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued.
FAQ

Where can I go if I have any questions for Steve Madden?

For any questions, you can email Steve Madden at info@stevemaddendirect.com.
FAQ

About Stevemadden.com Popular Products and Services?

Steve Madden is a popular brand known for its wide range of products. The brand offers a variety of shoes, handbags, apparel, and accessories. Customers can shop their favorite items and choose to buy now and pay later. The website features a section for best sellers where customers can view the most popular products. This includes women's shoes and heels, which are available in various styles to suit different occasions. Handbags are another popular product category, available in solid colors or prints to complement any outfit. The brand also offers a platform for customers to buy and sell pre-loved Steve Madden items. This includes shoes, accessories, and apparel. The brand encourages its customers to share their style by tagging the brand on social media for a chance to be featured on their page. Customers can also sign up for SM Pass to earn exclusive perks and discounts on their first order.

FAQ

Can I find Steve Madden products in physical stores?

Yes, Steve Madden products can be found in physical stores. There are Steve Madden stores in various locations including the United States, Australia, United Kingdom, and Canada. The company provides a store locator on their website to help customers find the nearest store in their area. In addition to physical stores, Steve Madden also offers online shopping for their wide range of products including shoes, bags, accessories, and clothing. Please note that the availability of products may vary by location and it's always a good idea to check with the specific store for the most accurate information. If you need more detailed information, it's recommended to visit the official Steve Madden website or contact their customer service.

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